Guest Experience Coordinator - Remote

Overview

Orlando Informer is offering the opportunity to be part of a team of smart, creative people who are bringing unique experiences and lifetime memories to families across the world. If you are a customer-service professional with great empathy and organizational and communication skills, you can put your expertise and talents to work to help others.

In Short

• Answer questions, provide guest service, and resolve concerns for our Orlando Informer Meetups, theme park admission products, and hotel bookings across all channels.
• Assist in planning and executing surprise-and-delight opportunities.
• Suggest improvements to both internal and external self-service documentation and processes.
• Work to provide personalized communication and experiences to each guest.
• Moderate and engage via social-media channels to reinforce our brand.
• Other duties as assigned.

Requirements

• Empathetic and detail-oriented.
• Excellent written and verbal communication skills.
• Comfortable with various communication channels including telephone, live chat, and social media.
• Ability to foresee and resolve guest-service concerns proactively.
• Efficient in managing multiple tasks.

Benefits

• Opportunity to work in a remote-first environment.
• Be part of a creative and dynamic team.
• Engage with guests and create memorable experiences.