Client Experience Coordinator - Remote

Overview

The Client Experience Coordinator (CEC) supports prospects and clients by coordinating all aspects of their project needs. This includes handling opportunity inquiries, routing and tracking workflow in Salesforce, and following up on quotes to win the business.

In Short

• Liaison with estimators and operations to provide client support on pending opportunities.
• Qualify assigned leads and opportunities, enter them into Salesforce database.
• Nurture marketing qualified leads through the opportunity pipelines.
• Monitor opportunity pipeline for timely proposal follow-up.
• Coordinate projects with operations team and maintain accurate information in Salesforce.
• Connect clients with sales or technical experts as needed.
• Capture client feedback for actionable insights.
• Maintain relationships with clients for long-term success.
• Contribute to improvements in client retention and satisfaction.
• Meet or exceed key performance indicators.

Requirements

• High School Diploma or equivalent required; Bachelor's degree preferred.
• 1-3 years of experience in drilling, remediation, or related fields.
• Experience with CRM systems, Salesforce is a plus.
• Friendly, service-oriented communication skills.
• Ability to build collaborative relationships.
• Time management and organization skills.
• Basic project management skills.
• Motivated to work independently.
• Willingness to learn new skills.
• Basic knowledge of Microsoft O365 suite.

Benefits

• Work in a supportive team environment.
• Opportunities for professional development.
• Engagement with a diverse range of clients.
• Flexible work arrangements.
• Competitive hourly wage based on experience.