Client Experience Coordinator - Remote

Overview

We’re looking for a Client Experience Coordinator to join our growing Client Experience team and play a key role in enhancing client satisfaction for our US clients.

In Short

• Resolve complex client inquiries with speed and professionalism.
• Plan and optimize daily task schedules for field associates.
• Collaborate with internal teams and external partners to resolve issues.
• Monitor service quality across properties and improve client journeys.
• Build strong communication lines with internal departments and vendors.
• Identify root causes of issues and streamline internal processes.

Requirements

• 3+ years of experience in customer service and operations coordination.
• Previous experience in team leadership or supervisory roles.
• Experience in route planning or task scheduling is a plus.
• Strong written and verbal communication skills.
• Comfortable using digital tools and systems.
• Excellent organizational and multitasking skills.
• Proactive and solution-oriented mindset.
• Flexibility to work on weekends as needed.

Benefits

• Health Insurance.
• Competitive salary.