Patient Experience Coordinator - Remote

Overview

The Patient Experience Coordinator plays a vital role in ensuring a positive experience for patients by facilitating communication between patients, families, and healthcare providers.

In Short

• Monitor patient requests and feedback.
• Conduct outbound and inbound calls to gather patient experience information.
• Assist in scheduling appropriate personnel for patient care.
• Maintain confidentiality and adhere to HIPAA guidelines.
• Collaborate with coworkers from various departments.
• Perform tasks necessary remotely.

Requirements

• Knowledge of clinical operating policies.
• Understanding of medical terminology.
• Proficiency in computer systems and applications.
• Ability to interpret policies and regulations.
• Experience in problem-solving and collaboration.
• Preferred experience: ICD-10, time management, problem resolution.

Benefits

• Medical, Dental, Vision, and supplementary benefits.
• Paid Time Off.
• Paid Office Holidays.
• Paid Sick Time.
• 401(k) with company match.
• Referral Program.
• Payactiv: pay-on-demand service.