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Guest Experience Ambassador - Remote

Posted Yesterday
Customer Service
Full Time
Morocco, Algeria, Egypt, Ivory Coast, Madagascar, Mauritius, Senegal, South Africa, Tunisia, France

Overview

The Guest Experience Ambassador is the heart of The Flex experience, ensuring every guest feels welcomed, supported, and delighted throughout their stay.

In Short

  • Be the main point of contact for guests via chat, email, and phone.
  • Coordinate check-ins, checkouts, and local requests.
  • Take ownership of challenges and provide creative solutions.
  • Anticipate guest needs and provide clear updates.
  • Collect and analyze guest feedback.
  • Work closely with Operations, Product, and Tech teams.

Requirements

  • Excellent communication skills, fluent in English.
  • Experience in hospitality, short-term rentals, or customer service.
  • Tech-savvy with PMS, CRM, and digital support tools.
  • Calm, empathetic, and professional under pressure.
  • Attention to detail and a proactive mindset.

Benefits

  • Make an impact on how people experience home and travel.
  • Join a rapidly scaling company with career opportunities.
  • Work with a diverse, high-performing international team.
  • Remote-first culture focused on results.
  • Competitive salary with performance-based incentives.

T.F

The Flex

The Flex is revolutionizing the rental experience by making it as straightforward and convenient as online shopping. With a mission to provide tenants with flexibility and landlords with efficient property management solutions, The Flex is committed to eliminating unnecessary fees and complexities in the rental process. The company is focused on building a high-performing team of innovative thinkers dedicated to growth and excellence, fostering a culture of collaboration and continuous improvement. As they scale, The Flex emphasizes financial accuracy and compliance, ensuring a seamless experience for all stakeholders involved in the rental market.

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