Customer Experience Specialist - French Speaker - Remote

Overview

The Flex is on a mission to revolutionize how the world rents, making the process simple, fast, and borderless. As a French-Speaking Customer Experience Specialist, you will be the voice and heartbeat of The Flex for our guests and landlords, ensuring smooth and memorable interactions.

In Short

• Respond to guest and landlord inquiries via email, chat, and phone in French and English.
• Guide guests through reservation, check-in, and check-out processes.
• Investigate and resolve issues with a calm and solution-driven approach.
• Document interactions and feedback to improve service quality.
• Collaborate with operations and tech teams to enhance user experience.
• Identify upselling opportunities and strengthen relationships with guests and landlords.

Requirements

• Fluent in French and English (both written and spoken).
• Experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms.
• Excellent communication and interpersonal skills.
• Strong organizational skills and ability to stay composed under pressure.
• Tech-savvy with experience using PMS, CRM, or other digital support tools.
• Problem-solving mindset with empathy and attention to detail.

Benefits

• Be part of the revolution in the rental industry.
• Work with a high-performing, supportive international team.
• Real career progression opportunities as the company expands globally.
• Competitive compensation and performance-based incentives.
• Remote-first, results-driven culture allowing work from anywhere.