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Customer Experience Specialist (Dutch Speaker) - Remote

Posted 2 weeks ago
Customer Service
Full Time
Worldwide

Overview

At Too Good To Go, we dream of a planet with no food waste. We are on a mission to change that - are you with us? We’re looking for an exceptional Customer Experience Specialist to join the Global Customer Experience superstar team at Too Good To Go.

In Short

  • You will be the main point of contact for our customers and partners.
  • Provide outstanding customer/partner support via email, chat, and phone.
  • Handle priority situations and contact stores proactively.
  • Encourage partners and consumers towards sustainable behavior.
  • Follow a predefined schedule for consistent support coverage.
  • Embark on embodying the philosophy and tone of our brand.
  • Collaborate with other teams to enhance efficiency.

Requirements

  • Previous experience in customer service, preferably in contact or call center.
  • Fully proficient in Dutch and English (minimum C1 level).
  • Based in the Netherlands, Portugal, Spain, Italy or Germany.
  • Comfortable working towards KPIs and performance targets.
  • Open to feedback and coaching.
  • Experience with CRMS Zendesk & Salesforce is a plus.
  • Team player who loves helping others.
  • Detail-oriented and focused on repetitive tasks.
  • Passionate about sustainability.
  • Experience in a marketplace or the Food Industry is a plus.

Benefits

  • Opportunity to work in a social impact company.
  • Experience being part of an international company.
  • Strong personal and professional development opportunities.
  • Open company culture with room for creativity.
  • Strong team culture where successes are celebrated.
Too Good To Go logo

Too Good To Go

Too Good To Go is a certified B Corporation dedicated to combating food waste and inspiring collective action against it. With a mission to connect businesses with surplus food to consumers at reduced prices, the company has successfully saved over 395 million meals across 19 countries, significantly reducing greenhouse gas emissions. Through its innovative marketplace app, educational initiatives, and advocacy for legislative change, Too Good To Go empowers individuals and communities to make a positive impact on the planet. The company fosters a diverse and inclusive culture, offering opportunities for personal and professional growth within a fast-paced, socially responsible environment.

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