Workplace Experience Ambassador - Remote

Overview

The Workplace Experience Ambassador is responsible for delivering exceptional client experience through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties.

In Short

• Serve as the initial point of contact for client employee inquiries.
• Welcome guests and assist with their needs.
• Monitor and maintain the front desk and lobby areas.
• Conduct routine walkthroughs to ensure service compliance.
• Build meaningful relationships with clients and guests.
• Identify and escalate potential risks.
• Assist with client events to ensure flawless delivery.
• Collaborate with facilities management for a safe work environment.
• Perform administrative support for seamless service delivery.
• Engage in continuous improvement and innovation.

Requirements

• High School diploma or GED required.
• 2-3 years of hospitality management experience.
• Strong communication and listening skills.
• Proficient in Microsoft Office Suite.
• Ability to work with clients at all levels.
• Exhibit initiative, responsibility, and leadership.
• Strong analytical skills.
• Flexibility and adaptability in a dynamic environment.
• Experience in vendor management.
• Exceptional customer service skills.

Benefits

• Join an industry leader in commercial real estate.
• Deep investment in cutting-edge technology.
• Comprehensive and competitive benefits plan.
• A supportive, caring, and diverse work environment.
• Opportunities for personal and professional growth.