Customer Success Executive - Remote

Overview

Carrot is seeking a Customer Success Executive to support new and existing customers within our Strategic segment, ensuring their needs are met and that Carrot becomes a valued, ongoing part of their benefits offering.

In Short

• Support new and existing customers to ensure their needs are met.
• Promote retention and boost member engagement.
• Serve as a trusted advisor to HR benefits leaders.
• Communicate the value of Carrot’s offerings.
• Respond proactively to customer questions and requests.
• Develop customer success approaches and best practices.
• Collaborate closely with other departments.
• Manage complex projects effectively.
• Communicate clearly and empathetically with customers.
• Be part of a collaborative and dynamic team.

Requirements

• Bachelor’s degree.
• 6+ years of experience in Customer Success Management or Project Management.
• Experience managing complex projects with enterprise-sized customers.
• Strong communication skills and understanding of customer needs.
• Enthusiasm for Carrot Fertility’s mission.

Benefits

• Holistic Total Rewards package.
• Health and wellness benefits.
• Retirement savings plans.
• Short- and long-term incentives.
• Parental leave and family-forming assistance.