Customer Success Executive - Remote

Overview

The Customer Success Manager plays an integral role in helping to increase customer satisfaction and brand loyalty for a fast-growing and award-winning software company. This role is responsible for driving the growth and expansion of existing customer accounts.

In Short

• Own the entire relationship with assigned accounts.
• Identify at-risk accounts and develop plans to address their concerns.
• Develop a thorough understanding of our solutions and service offerings.
• Identify and manage upselling opportunities to ensure continued customer value.
• Promote customer success stories and case studies.
• Analyze customer data to identify trends and areas for improvement.
• Collaborate with Marketing, Sales, and Product teams.
• Invest in ongoing self-development to acquire industry-relevant skills.
• Provide high-level client support and build relationships.
• Utilize excellent organizational and communication skills.

Requirements

• Bachelor's degree or equivalent work experience.
• 2+ years of experience as a Customer Success Manager.
• Experience in the SAAS industry preferred.
• Exceptional time management skills.
• Excellent presentation and communication skills.
• Strong organizational skills and attention to detail.
• Ability to self-motivate and maintain a consistent schedule.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Benefits

• Flexible work arrangements including work from anywhere for up to 8 weeks per year.
• Comprehensive benefit plans including flexible vacation and mental health days.
• Career development opportunities and continuous learning culture.
• Social impact initiatives and paid volunteer days.
• Competitive health, dental, and vision insurance programs.
• Retirement savings with company match.
• Tuition reimbursement and employee incentive programs.
• Access to Employee Assistance Program and fitness reimbursement.