Customer Success Executive - Remote

Overview

The Customer Success Executive (CSE) is a senior-level individual contributor responsible for ensuring customers and community-based organizations achieve their business objectives with Unite Us. The role requires building relationships with executive stakeholders and translating customer data into meaningful narratives.

In Short

• Manage, grow, and retain a book of business for high-value strategic accounts.
• Ensure excellent customer satisfaction and user adoption.
• Educate customers on Unite Us technology solutions.
• Build strong relationships with community partners.
• Act as the customer’s escalation point for business-critical issues.
• Create engagement strategies based on customer needs.
• Develop joint success plans for customers.
• Run Quarterly Business Reviews for all accounts.
• Analyze data for insights into customer operations.
• Lead process development initiatives to support customers.

Requirements

• 7+ years of professional work experience.
• 5+ years of customer success or account management experience.
• Experience managing complex, high-value accounts.
• Demonstrated success with renewals and retention.
• 1 year of experience with Medicare Programs.

Benefits

• Medical, Dental, and Vision insurance.
• Mental health benefits and wellness platform subscription.
• Flexible Time Off including volunteer and mental health days.
• Paid Parental Leave.
• Employee Resource Groups for diversity and inclusion.
• Tax-advantaged health savings accounts.
• 401(k) with employer match.
• Life and AD&D insurance.
• Disability Coverage and Accident Insurance.
• All necessary equipment for work-from-home provided.