IT Support Analyst II - Remote

Overview

The IT Support Analyst II will provide best-in-class technical support services to Unite Us teammates, contributing to internal support and company-wide IT initiatives.

In Short

• Provides Help Desk support for workstations, laptops, printers, and mobile devices.
• Monitors internal ticketing systems for support requests.
• Ensures software installation and patch management compliance.
• Maintains data storage and processing functions according to security policies.
• Identifies and resolves infrastructure vulnerabilities.
• Reviews existing systems and recommends improvements.
• Creates solutions for hardware and software problems.
• Contributes to project-based tasks.
• Engages in training opportunities for skill development.

Requirements

• Bachelor's degree in Computer Science or related field.
• 2-3 years of experience in a Technical Support Analyst role.
• Proven experience in IT operations and ITIL best practices.
• Proficiency in supporting service desk teams remotely.
• Experience supporting IT infrastructure and services.
• Preferred experience with Atlassian administration.

Benefits

• Medical, Dental, and Vision insurance.
• Mental health benefits and wellness platform subscription.
• Flexible Time Off including volunteer and mental health days.
• Paid Parental Leave for adoptive parents.
• Employee Resource Groups for connection and engagement.
• Tax-advantaged health savings accounts and flexible spending accounts.
• 401(k) with employer match and immediate vesting.
• Life and AD&D insurance, with options for additional coverage.
• Disability Coverage and Accident Insurance.
• Company-provided equipment for remote work.