IT Support Analyst - Remote

Overview

Wachter is seeking a seasoned IT Support Analyst to provide onsite and remote IT support, ensuring smooth operations for employees and handling various IT-related needs.

In Short

• Responsible for onsite IT support at Mt. Laurel, NJ.
• Support remote employees across the enterprise.
• Handle service tickets and escalate complex issues.
• Provide troubleshooting for hardware and software.
• Assist users with Microsoft 365 applications.
• Maintain IT policies and best practices.
• Perform routine maintenance on IT equipment.
• Excellent problem-solving and communication skills required.
• Industry certifications are a plus.
• Long-term employment with competitive pay.

Requirements

• Proven experience in IT support.
• Strong knowledge of Windows, MacOS, and Linux.
• Proficiency in Microsoft 365 applications.
• Experience with office technology troubleshooting.
• Familiarity with IT ticketing systems.
• Ability to work independently and find solutions.
• Must occasionally lift up to 50 pounds.
• Occasional after-hours work may be required.

Benefits

• Medical, Dental, Prescription & Vision Benefits.
• Life, AD&D, and LTD insurance.
• Paid Vacation and Holidays.
• Company-Matched 401(k) and IRA Retirement Savings.