IT Support Analyst - Remote

Overview

The IT Support Analyst is an integral part of the IT/Operations department that requires a commitment to customer service through quality, courtesy, technical expertise, and teamwork. You will be accountable for providing in-hub and remote technical support to ensure teammates can be productive and their information is secure at all times.

In Short

• Provide onsite and remote support for our team in multiple work settings and environments including traveling to our hub locations in the UK.
• Respond to queries and service requests using our helpdesk ticketing system.
• Communicate regularly and effectively with users regarding ticket requests.
• Work collaboratively with external IT consultants and vendors to solve problems.
• Create and maintain IT documentation.
• Troubleshoot, install, configure, and deploy desktop, laptop and server hardware and peripherals.
• Install new software, upgrades, and patches and resolve software related problems for Windows and Mac.
• Educate and train users on company provided software, network services and policies.
• Track and manage hardware and software inventory.
• Provide after-hours weekday and weekend phone/remote coverage as needed.

Requirements

• 2+ years experience in providing technical support for PC, Mac, and software.
• 1+ years experience with network systems.
• 2+ years experience with Microsoft O365/Azure management.
• Knowledge of IT standards and protocols.
• Ability to present technical information in understandable form for non-technical recipients.
• Active listening and eye for detail.
• Time management and problem-solving ability.
• Documentation and recordkeeping skills.

Benefits

• You will be seen, heard, and included as a whole human being.
• Your contribution will be valued, rewarded, and recognized.
• You will develop deep and meaningful relationships that could last a lifetime.
• You will have leaders who are worth following.
• You will have the opportunity to develop yourself and your craft.
• You will have a meaningful chapter in your career path.