IT Support Analyst - Remote

Overview

As an IT Support Analyst at Spyre Therapeutics, you will provide comprehensive technical support to a fully remote workforce, ensuring a seamless and secure user experience across systems and devices.

In Short

• Deliver high-quality IT support for hardware, software, and connectivity issues.
• Provide exceptional customer service to internal users.
• Maintain and support endpoint devices remotely.
• Manage user accounts and permissions through Okta and Azure Active Directory.
• Assist with patch management and security compliance.
• Monitor and respond to system health alerts.
• Create and maintain IT documentation.
• Support IT projects and rollouts.
• Drive improvements in end-user experience.
• Other duties as assigned.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field preferred.
• 5 years of experience in IT support with a focus on customer service.
• Proficiency in troubleshooting hardware, software, and network issues.
• Experience with desktop operating systems and software applications.
• Strong knowledge of user account management in Azure Directory.
• Excellent communication and interpersonal skills.
• Able to work independently and collaboratively.
• Relevant certifications are a plus.

Benefits

• Fast-paced, dynamic work environment.
• Market competitive compensation and benefits package.
• Unlimited PTO.
• Two company-wide shutdowns each year.
• Commitment to professional growth and development.
• 100% remote work with in-person team meetings.