IT Support Analyst - Remote

Overview

IT Support Analysts at Huge provide first-line support to our users to ensure issues are routed, responded to and resolved in a timely manner. Working in a primarily creative based, Mac OS environment both remotely and on site, they deploy Mac and Windows systems, troubleshoot mobile devices, assist with meeting/town hall setups and occasionally assist with office infrastructure maintenance. This position requires travel to your local office.

In Short

• Provision and deploy Mac and Windows systems for end users
• Perform research and collaboration with other IT staff to resolve issues
• Troubleshoot and resolve software issues (Adobe Suite, Figma, Box, Slack, Google Apps, MS Office etc.)
• Occasionally assist with Windows based issues
• Basic smartphone support (iOS, Android)
• Provide remote support using various tools (Team Viewer)
• Manage users, groups and distribution lists
• Resolve end user network issues (File shares, DNS, VPN, printers, etc.)
• Manage IT inventory
• Conduct weekly IT new hire orientations
• Assist with local meeting room setup and maintenance
• Occasional after-hours and travel availability

Requirements

• 4+ years of relevant work experience in a technical and/or customer service capacity
• A working home network and room for occasional laptop storage/shipping
• A technical acumen with a desire to learn new things
• Experience with Mac OS X and underlying applications
• Familiarity with help desk ticketing systems
• Familiarity with design/creative tools is a big plus
• Ability to independently coordinate and prioritize tasks in a fast-paced environment
• Strong written and verbal communication skills
• Independent time management
• An outgoing, collaborative spirit

Benefits

• Inclusive employee experience
• Diversity in the workforce
• Equal opportunity employer
• Barrier-free recruitment process
• Confidential handling of accommodation requests