Customer Success Executive - Remote

Overview

We are seeking a Customer Success Executive with clinical and corporate experience to join our team, combining nursing expertise with strategic customer success responsibilities to ensure client outcomes through our innovative solutions.

In Short

• Build and maintain strong relationships with healthcare staff and operational leaders.
• Lead product implementations aligning solutions with nursing workflows.
• Train nursing teams on the effective use of Hippocratic AI solutions.
• Identify opportunities to improve workflows and patient care outcomes.
• Manage day-to-day client relationships and address operational concerns.
• Collaborate with internal teams to address client feedback.
• Establish metrics to measure success, including patient care outcomes.
• Travel extensively to healthcare facilities for onsite support.
• Share best practices from AI implementation with nursing leadership.
• Present at conferences/webinars on the impact of AI in Nursing.

Requirements

• A minimum of 5 years of clinical experience.
• Proven experience in customer success or project management.
• Ability to build relationships across an organization.
• Strong understanding of the healthcare industry and regulatory requirements.
• Experience working with cross-functional teams in a startup environment.
• Strong background in project management.
• Must be local to the Palo Alto office or willing to relocate.

Benefits

• Innovative mission to transform health outcomes globally.
• Work with top experts in healthcare and AI.
• Opportunity to partner with the Chief Medical Officer.
• Strategic investors backing the company's vision.
• Collaborative and supportive team environment.