Customer Success Executive - Remote

Overview

We are seeking a Customer Success Executive with clinical and corporate experience to join our team. This role combines your nursing expertise with strategic customer success responsibilities, ensuring that our clients achieve measurable outcomes through Hippocratic AI’s innovative solutions.

In Short

• Build and maintain strong relationships with healthcare staff and operational leaders.
• Lead product implementations, focusing on aligning solutions with nursing workflows.
• Train nursing teams on the effective use of Hippocratic AI solutions.
• Identify opportunities to improve workflows and patient care outcomes.
• Manage day-to-day client relationships and address operational concerns.
• Collaborate with internal teams to address client feedback.
• Establish metrics to measure success, including patient care outcomes.
• Travel extensively to healthcare facilities for onsite support.
• Collaborate with nursing leadership to share best practices.
• Present at conferences/webinars on the impact of AI in Nursing.

Requirements

• A minimum of 5 years of clinical/exposure experience.
• Proven experience in customer success, account management, or project management.
• Ability to build relationships across an organization.
• Strong understanding of the healthcare industry and clinical workflows.
• Experience working with cross-functional teams in a startup environment.
• Strong background in project management.
• Experience with AI or technology adoption in healthcare (nice-to-have).
• Active Registered Nurse (RN) license from an accredited university (nice-to-have).

Benefits

• Innovative mission focused on transforming health outcomes.
• Visionary leadership with expertise from top institutions.
• Strategic investors backing the company.
• Opportunity to work with top experts in healthcare and AI.