Customer Success Executive - Remote

Overview

We are seeking a proactive and dynamic Customer Success Executive to ensure our clients achieve maximum value from our solutions while driving their long-term success.

In Short

• Build and maintain strong, long-lasting relationships with assigned customers.
• Serve as the main point of contact, addressing customer needs and resolving issues promptly.
• Conduct regular check-ins and Service Reviews to strengthen customer relationships.
• Identify opportunities for upselling or cross-selling additional services.
• Monitor customer health metrics, proactively identifying risks and opportunities.
• Drive product adoption and deliver value-focused recommendations.
• Lead customer-centric projects, ensuring deliverables are completed on time.
• Act as a voice of the customer within the organization.
• Analyse customer success metrics and contribute to strategies to improve KPIs.
• Support the Customer Success team in scaling processes and improving workflows.

Requirements

• Bachelor’s degree in business, management, or 2+ years of experience in Customer Success.
• Proven experience in project management.
• Strong communication and interpersonal skills.
• Proficiency in project management tools and CRM systems.
• Familiarity with Information Technology solutions.
• An interest in Cyber Security.
• Exceptional communication, organizational and time management skills.
• Analytical mindset with problem-solving abilities.
• Customer-centric attitude.
• Ability to work independently and collaboratively.

Benefits

• Competitive salary and benefits package, including Bupa Health Insurance.
• Remote / Flexible working.
• Collaborative and supportive team environment.