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Customer Success Executive - Remote

Posted 9 weeks ago
SilverSky logo

SilverSky

Customer Service
Full Time
Americas

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Overview

We are seeking a proactive and dynamic Customer Success Executive to ensure our clients achieve maximum value from our solutions while driving their long-term success.

In Short

  • Build and maintain strong, long-lasting relationships with assigned customers.
  • Serve as the main point of contact, addressing customer needs and resolving issues promptly.
  • Conduct regular check-ins and Service Reviews to strengthen customer relationships.
  • Identify opportunities for upselling or cross-selling additional services.
  • Monitor customer health metrics, proactively identifying risks and opportunities.
  • Drive product adoption and deliver value-focused recommendations.
  • Lead customer-centric projects, ensuring deliverables are completed on time.
  • Act as a voice of the customer within the organization.
  • Analyse customer success metrics and contribute to strategies to improve KPIs.
  • Support the Customer Success team in scaling processes and improving workflows.

Requirements

  • Bachelor’s degree in business, management, or 2+ years of experience in Customer Success.
  • Proven experience in project management.
  • Strong communication and interpersonal skills.
  • Proficiency in project management tools and CRM systems.
  • Familiarity with Information Technology solutions.
  • An interest in Cyber Security.
  • Exceptional communication, organizational and time management skills.
  • Analytical mindset with problem-solving abilities.
  • Customer-centric attitude.
  • Ability to work independently and collaboratively.

Benefits

  • Competitive salary and benefits package, including Bupa Health Insurance.
  • Remote / Flexible working.
  • Collaborative and supportive team environment.

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