Customer Success Specialist – Microsoft - Remote

Overview

The Customer Success Specialist – Microsoft Licensing will manage and advise on all aspects of Microsoft licensing for customers, ensuring compliance and cost optimization while collaborating with sales and customer success teams.

In Short

• Provide guidance on Microsoft licensing models and agreements.
• Educate clients on licensing best practices.
• Stay updated on Microsoft licensing changes.
• Act as a trusted advisor for licensing investments.
• Conduct regular licensing reviews for cost savings.
• Assist in resolving licensing-related issues.
• Partner with sales and customer success teams.
• Analyze licensing usage data for insights.
• Prepare reports to support client decision-making.
• Provide training on Microsoft licensing topics.

Requirements

• Extensive knowledge of Microsoft licensing programs.
• Experience in a licensing or customer success role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Excel and CRM platforms.
• Ability to manage multiple clients and projects.
• Microsoft Certified: Fundamentals or higher.
• Experience in the cybersecurity industry.
• Familiarity with hybrid or multi-cloud licensing.
• Customer-centric attitude.

Benefits

• Competitive salary and benefits package.
• Remote / Flexible working.
• Collaborative and supportive team environment.