Customer Success Executive - Remote

Overview

Tembo is a company dedicated to empowering financial wellbeing, fuelled by the desire to help people achieve their most important goals in life including buying their first home, saving towards retirement and all the important milestones in between.

As a part of our team of Customer Service Execs you’ll have the chance to positively affect the lives of millions of customers as they save for life’s goals. With a great work ethos, a real sense of achievement and the opportunity to be part of a team of like-minded people who work well together to achieve the best outcome, you’ll experience the joy of having a job you genuinely care about!

In Short

• Help customers effectively resolve queries and issues by email, online chat or phone.
• Assist customers in navigating and using the Tembo app.
• Undertake a variety of administrative and operational tasks.
• Collaborate with colleagues across the business.
• Encourage customer feedback to improve overall experience.
• Show composure and flexibility when dealing with customers.
• Work in a fast-changing environment.
• Bring creativity and positive energy to the team.
• Be available to work within specified hours.
• Communicate effectively in English.

Requirements

• Passionate about making a difference.
• Experience in a startup environment is a plus.
• Customer-centric approach.
• Solution-oriented with attention to detail.
• Self-starter with strong organizational skills.
• Ability to work under tight deadlines.
• Positive energy and drive.
• Comfortable working outside rigid structures.
• Excellent English communication skills.

Benefits

• 25 days annual leave + 1 additional day for your birthday + all bank holidays.
• Shares in Tembo for all staff.
• Pension plan.
• Private healthcare.
• Macbook and monitor provided.
• Annual away-day and quarterly meet-ups.
• Experience in a rapidly growing startup.