Customer Success Executive - Remote

Overview

Vasion is looking for a talented Customer Success Executive to join our growing team in APAC - Australia (NSW but Gold Coast or Melbourne would be considered) that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes.

In Short

• Develop a deep understanding of each client's goals, needs, and pain points to effectively identify and propose solutions that align with their objectives.
• Achieve quarterly sales quota as assigned. Create quotes and manage the procurement process for renewals and expansion.
• Build and maintain strong relationships with existing clients, acting as their main point of contact for all inquiries and support needs.
• Achieve or exceed challenging and changing monthly demo quotas and daily activity targets.
• Utilise CRM systems to track and manage sales activities, maintain accurate customer records, and report territory progress to management regularly.
• Develop knowledge of company products and solutions while learning industry trends through ongoing product and industry training.
• Collaborate with Account Management, Product Management, Product Support, and Marketing teams to ensure a world-class customer experience.
• Execute an Account Manager territory plan that includes analysing activity efficiency, customer’s budget cycles and procurement processes, as well as resource needs.

Requirements

• Strong communication and interpersonal skills.
• Experience in customer success or account management.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in CRM software.
• Sales experience is a plus.

Benefits

• Opportunity to work in a growing company.
• Engaging work environment.
• Professional development opportunities.