Customer Success Executive - Remote

Overview

Carrot is seeking a Customer Success Executive to support health plan relationships and work strategically to best satisfy their needs to become a celebrated and continuing component of their benefits offering.

In Short

• Support health plan partners to ensure retention and increase member engagement.
• Act as a trusted advisor to health plan partners.
• Communicate the value of the Carrot product.
• Develop customer success strategies and best practices.
• Manage complex projects and coordinate with cross-functional teams.
• Assess the competitive landscape to drive a competitive advantage.
• Clear and empathetic communication with customers.
• Derive insights from data sets and translate them into narratives.
• Detail-oriented with strong analytical and writing skills.
• Comfortable working in an ambiguous environment.

Requirements

• Bachelor’s degree.
• 6+ years of experience in Customer Success Management or related roles.
• Experience managing health plan customers.
• Ability to travel as needed.
• Process-oriented with an automation mindset.

Benefits

• Holistic Total Rewards package.
• Health and wellness benefits.
• Retirement savings plans.
• Short- and long-term incentives.
• Parental leave and family-forming assistance.