Customer Success Executive - Remote

Overview

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts, driving long-term value and ensuring customer success.

In Short

• Drive post-sales success by aligning ServiceNow’s offerings to customer goals.
• Collaborate strategically with Account Executives for integrated strategies.
• Mitigate risks and develop strategies for customer success.
• Focus on KPIs such as adoption, renewals, and customer satisfaction.
• Foster strategic alignment with ServiceNow leaders and customer feedback.
• Advocate for innovation and continuous learning for customer solutions.
• Set success metrics and milestones for customer progress.

Requirements

• Experience in enterprise-level SaaS transformation and strategic advisory.
• Proven ability to engage with C-level executives.
• Minimum of 15 years in management consulting or leadership roles.
• Demonstrated success in strategic account management.
• Strong problem-solving and business acumen skills.
• Experience in cross-functional leadership and stakeholder management.
• Ability to navigate dynamic environments and manage change.
• Exceptional collaboration and communication skills.
• Deep understanding of customer needs and motivations.

Benefits

• Opportunity to work in a fast-growing company.
• Engaged and diverse workforce.
• Impactful role in customer success and business transformation.
• Access to innovative resources and thought leadership.