Customer Success Executive - Remote

Overview

The Customer Success Executive at clearer.io plays a pivotal role in enhancing global customer success through strategic projects, collaboration with cross-functional teams, and implementation of customer satisfaction initiatives.

In Short

• Develop and execute a global customer success strategy.
• Trial strategies on customers for personalization and optimization.
• Serve as a strategic advisor to the Customer Success Team and customers.
• Provide insights to maximize customer value from the platform.
• Analyze customer data to identify trends and areas for improvement.
• Collaborate with marketing and sales to identify upsell opportunities.
• Monitor and report on key performance metrics.
• Act as a point of escalation for customer concerns.
• Design and implement scalable processes for customer onboarding.
• Optimize operations using Vitally.io for efficiency.

Requirements

• Live in the US or Canada.
• Proven experience in customer success or account management.
• Experience in leading strategic customer success initiatives.
• Strong analytical skills for interpreting data and feedback.
• Excellent communication and interpersonal skills.
• Exceptional project management skills.
• Familiarity with CRM software and customer success tools.
• Passion for delivering exceptional customer experiences.
• Strong problem-solving skills in a dynamic environment.

Benefits

• Comprehensive medical, dental, and vision coverage.