Customer Success Executive - Remote

Overview

The Customer Success Executive will leverage clinical and corporate experience to ensure clients achieve measurable outcomes through innovative AI solutions in healthcare.

In Short

• Remote position based in the U.S. with frequent travel to Tokyo.
• Build and maintain relationships with healthcare staff and leaders.
• Lead product implementations aligned with nursing workflows.
• Train healthcare staff on the use of AI solutions.
• Identify workflow improvements using AI tools.
• Manage client relationships and operational concerns.
• Collaborate with product, sales, and engineering teams.
• Establish metrics for success in patient care and adoption.
• Travel extensively for onsite support and training.
• Present at conferences/webinars on AI in Nursing.

Requirements

• Minimum 5 years of clinical experience.
• Experience in customer success or project management.
• Ability to build relationships across all organizational levels.
• Strong understanding of the healthcare industry.
• Experience in a fast-paced startup environment.
• Strong project management background.
• Bilingual proficiency in Japanese and English.

Benefits

• Work with top experts in healthcare and AI.
• Opportunity to impact global health outcomes.
• Innovative mission in a rapidly growing field.