Customer Success Executive - Remote

Overview

The Customer Success Executive (CSE) will ensure the overall success and value delivery of Medication Management Solutions at strategic customers, developing relationships with C-Suite executives and promoting long-term adoption of technologies.

In Short

• Establish trusted relationships with Pharmacy, Nursing, IT, and Procurement leadership.
• Partner with customers throughout the sales life cycle.
• Track and ensure utilization of contractual entitlements.
• Responsible for customer-facing contact and remediation planning.
• Develop relationships with Vice Presidents and Directors at assigned IDNs.
• Increase overall customer Net Promoter Scores (NPS).
• Promote ease of doing business to ensure growth.
• Ensure software upgrades are current.
• Manage customer satisfaction, adoption, and retention.
• Field-based role requiring over 50% travel.

Requirements

• Bachelor's degree required.
• At least 8 years of experience in Customer Success.
• Proficient in Office software.
• Valid driver's license meeting BD's auto safety standards.
• Strong communication and analytical skills.
• Experience with Salesforce or similar platforms preferred.
• Sales or post-sales experience preferred.
• Understanding of hospital systems’ operations preferred.

Benefits

• Competitive compensation package.
• Opportunities for learning and growth.
• Supportive team environment.
• Work-life balance initiatives.
• Recognition of contributions and performance.