Customer Success Executive - Remote

Overview

We’re a U.S.-based, venture-backed financial technology startup on a mission to redefine financial access. We're seeking a highly driven Customer Success Executive to be the frontline of our customer experience—resolving issues, building trust, and driving satisfaction in a fast-paced digital environment.

In Short

• Full-time (60+ hours/week), Independent Contractor position
• Remote work based in the Philippines
• Respond to 50–100 customer inquiries daily
• Resolve complex, sensitive customer issues
• Build and manage Intercom workflows and automations
• Identify trends and recommend process improvements
• Collaborate with marketing to manage Instagram DMs as a support channel
• Handle financial and customer data with integrity
• Help establish scalable systems for future growth
• Work Monday to Friday, with some weekend coverage

Requirements

• Background in banking or financial services
• Experience in customer support
• Strong problem-solving skills
• Ability to navigate complex issues
• Familiarity with Intercom
• Excellent communication skills
• Empathy and customer-centric approach
• Ability to work in a fast-paced environment
• Strong attention to detail
• Commitment to data security and confidentiality

Benefits

• Opportunity to work with a venture-backed startup
• Flexible remote working environment
• Dynamic and supportive team culture
• Ability to shape customer experience
• Professional growth opportunities