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Billing Support Associate - Remote

Posted 2 days ago
Customer Service
Full Time
Peru

Overview

We’re one of the fastest-growing AI startups in the U.S., and we’re hiring a Billing Support Associate to help us take great care of our customers. You’ll work with our Billing Support Team Lead to answer questions about subscriptions, invoices, and payments via email. We’ll count on you to respond quickly, accurately, and kindly, while helping us improve how we work.

In Short

  • Support a globally distributed billing support function, ensuring SLA and quality targets are consistently met.
  • Oversee ticket triage and response in Intercom, resolving customer inquiries on charges, payments, refunds, and tax issues using Stripe and internal tools.
  • Maintain accurate documentation to support reporting, insights, and process automation.
  • Identify recurring issues, escalate product-related bugs, and collaborate cross-functionally to improve billing workflows.

Requirements

  • Experience with accounting, billing, and payments.
  • Great problem-solving skills.
  • Ability to write clear, empathetic responses to customers.
  • Experience handling customer inquiries and tickets.

Benefits

  • Competitive pay.
  • Incredible growth opportunities.
  • Opportunity to work in a fast-paced AI startup environment.
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Anavah Talent

Anavah Talent is a fast-growing, celebrity-owned lifestyle food brand based in the U.S. that focuses on delivering exceptional guest experiences. The company is dedicated to providing high-quality service through a remote customer support team, primarily located in the Philippines. Anavah Talent emphasizes a people-first approach, fostering a collaborative and service-oriented culture while maintaining premium brand standards. The organization values proactive leadership and operational excellence, ensuring that team members are well-supported and equipped to deliver 5-star experiences to guests.

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