Billing Support Associate - Remote

Overview

As a Billing Support Associate at Ruby Labs, you will be integral to managing and mitigating fraud-related risks, ensuring the integrity of billing operations.

In Short

• Respond to early fraud alerts and take necessary actions.
• Utilize fraud detection tools to investigate suspicious activities.
• Resolve disputes related to transactions.
• Manage chargeback cases from initiation to resolution.
• Maintain detailed records of chargeback cases.
• Minimize chargebacks and recover funds.
• Handle Retrieval Requests (RDRs).
• Ensure compliance with relevant policies.
• Maintain accurate records and follow up on requests.
• Ensure documentation is complete for refunds.

Requirements

• Strong attention to detail.
• Excellent communication skills.
• Experience in billing operations or fraud prevention preferred.
• Knowledge of chargeback management processes.
• Familiarity with fraud detection tools.
• Ability to work independently and in a team.
• Strong problem-solving skills.

Benefits

• Remote work environment.
• Unlimited paid time off.
• Paid national holidays.
• Company-provided MacBook.
• Flexible independent contractor agreement.