Support Associate - Remote

Overview

Tava Health is a venture-backed telemedicine startup that partners with employers to provide convenient, high-quality, accessible mental health care to employees and their families.

In Short

• Act as the initial support contact for clients, providers, and partners.
• Provide thoughtful/empathetic communication via phone, email, and chat.
• Assist clients with navigating their clinical journey.
• Advocate for clients and providers by capturing feedback.
• Provide troubleshooting and technical support.
• Manage various operational tasks associated with supporting clients and providers.
• Process provider offboarding and assist with connecting clients with new providers.
• Verify client eligibility and communicate changes.
• Exhibit a high level of familiarity with applications.
• De-escalate dissatisfied clients and providers.

Requirements

• Low-ego, customer-centric attitude.
• Outstanding written and verbal communication.
• High attention to detail/accuracy.
• Self-motivated team player.
• Strong de-escalation skills.
• Bonus: Exposure to health insurance industry.

Benefits

• Remote work opportunity.
• Highly competitive benefits package.
• Parental leave.
• Paid holidays and PTO.
• Medical, dental, and vision insurance.
• Generous mental health benefit.