A/V Support Associate - Remote

Overview

iCapital is looking to hire an A/V Support Associate to join the Corporate Technology team. This role will work collaboratively with internal stakeholders, peer technology groups, and third-party vendors to support the company’s rapidly growing corporate A/V footprint.

In Short

• Liaison assigned project installations and live events.
• Perform both on-site and remote support on all A/V systems.
• Manage corporate Microsoft Teams and Zoom accounts.
• Maintain strong relationships with Corporate Technology teams.
• Perform quality checks on A/V equipment.
• Ensure a positive workplace experience for end users.
• 2-5 years of experience in A/V systems.
• Strong knowledge of A/V collaboration technologies.
• Excellent communication skills.
• Desire to learn new technologies.

Requirements

• 2-5 years of experience executing delivery project management.
• Strong knowledge of A/V collaboration technologies.
• Experience with Zoom platform administration.
• Experience with Microsoft Office 365 administration.
• Apple macOS, iOS, Windows, and Android experience.
• Excellent verbal and written communication skills.
• Strong process orientation and project management experience.
• Effective customer service skills.
• Excellent attention to detail.
• Bachelor's degree and/or certifications.

Benefits

• Base salary range of $100,000 to $125,000.
• Compensation package includes salary, equity, and performance bonus.
• Comprehensive benefits package including healthcare.
• Employer matched retirement plan.
• Unlimited paid time off (PTO).