Support Associate - Remote

Overview

This is a full-time remote role focused on empowering underserved families to access healthcare. The position requires strong communication and interpersonal skills to manage family care experiences.

In Short

• Full-time remote position with a focus on family care.
• Communicate with families to guide them through healthcare challenges.
• Collaborate with technology, clinical, and product teams.
• Opportunity for growth and learning in a fast-paced environment.
• Support for well-being with paid time off and performance bonuses.
• Must have a higher educational degree or equivalent.
• Fluent in English, Spanish is a plus.
• 1+ years of experience in customer-facing roles.
• Commitment to the role without side hustles.
• Passionate about delivering life-changing care.

Requirements

• Higher educational degree or equivalent.
• Fluent written and verbal communication skills in English.
• 1+ years of experience in customer support or similar roles.
• Excitement to work with an interdisciplinary team.
• 100% commitment to the role.
• Bonus for Spanish speakers.

Benefits

• 10 days of Paid Time Off (PTO) and 10 company holidays.
• End-of-year performance-based bonus.