Support Associate - Remote

Overview

As a Support Associate at Wolt, you will be part of a dynamic team responsible for assisting customers, courier partners, and venues. You'll play a crucial role in ensuring smooth delivery operations while working in a fast-paced environment.

In Short

• Support customers, courier partners, and venues via live chat and phone.
• Ensure smooth delivery operations.
• Collaborate with the support team and other teams to enhance support functions.
• Work in shifts, including mornings, evenings, and weekends.
• Fluent in Czech and professional proficiency in English.
• Fast learner with multitasking abilities.
• Participate in side projects like automation or training.
• Possibility of working from home.
• Engaging team culture with mutual support.
• Opportunities for personal growth and development.

Requirements

• Great communication skills with a personal touch.
• Customer-obsessed and team-oriented mindset.
• Ability to work in a fast-paced environment.
• Willingness to work in shifts.
• Fluency in Czech and professional working proficiency in English.

Benefits

• Development of communication and prioritization skills.
• Participation in side projects.
• Personal approach to support in growth.
• Multisport card and discounts on Wolt orders.
• Limitless snacks and drinks in the office.