Asset Support Associate - Remote

Overview

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service.

In Short

• Utilize skip tracing techniques and GPS asset tracking to locate and repossess vehicles.
• Work closely with agents during the repossession process.
• Keep detailed repossession notes on all accounts.
• Analyze loan information to locate assets.
• Utilize investigative software to gather information.
• Upload and document relevant forms associated with recovery.
• Contribute to Asset Management Department goals and KPIs.
• Collaborate with internal departments and external vendors.
• Ensure smooth operations of the Asset Recovery Department.
• Communicate effectively to promote efficient workflows.

Requirements

• High School Diploma or GED equivalent required.
• Self-motivated and able to work in a fast-paced environment.
• Demonstrate professionalism and effective communication skills.
• 1+ year of experience in a repossession-focused role.
• Familiarity with late-stage collections or recovery experience preferred.
• Proficiency in Microsoft Office Suite and skip tracing platforms.

Benefits

• Generous salaries and competitive health benefits.
• Paid vacation and 401(k) match.
• Opportunities for career growth and development.
• Commitment to work-life balance.
• Diversity and inclusion in the workplace.