Billing Support Associate - Remote

Overview

As a Billing Support Associate at Ruby Labs, you will be integral to our efforts in managing and mitigating fraud-related risks. You will focus on responding to early fraud alerts, handling disputes, managing chargeback cases, and ensuring compliance with company policies.

In Short

• Respond promptly to early fraud alerts, taking necessary actions to mitigate risks.
• Utilize fraud detection tools to investigate suspicious activities and prevent losses.
• Investigate and resolve disputes related to transactions, ensuring timely and accurate outcomes.
• Manage chargeback cases from initiation to resolution, analyzing claims and gathering supporting evidence.
• Submit rebuttals and maintain detailed records of all chargeback cases and their outcomes.
• Work proactively to minimize chargebacks and recover funds where possible.
• Handle Retrieval Requests (RDRs) by obtaining and providing necessary transaction documentation.
• Ensure compliance with relevant policies and procedures in managing RDRs.
• Maintain accurate records and follow up on outstanding requests.
• Ensure all necessary documentation is complete and accurate to facilitate refunds.

Requirements

• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Experience in billing operations, fraud prevention, or financial services is preferred.
• Knowledge of chargeback management processes and dispute resolution.
• Familiarity with fraud detection tools and payment service providers.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.

Benefits

• Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
• Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
• Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
• Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
• Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities.