Customer Service Representative - Remote

Overview

Our client provides a cloud-based communication platform designed to help businesses improve outreach and customer service operations. They are seeking a motivated and personable Customer Service Representative to join their team. In this role, you will handle inbound and outbound calls, assist with customer inquiries, and help maintain pipeline health to ensure customer satisfaction. You’ll work with tools like Zendesk for ticketing and CallTools for dialing, and occasionally assist with live chats and Zoom calls.

In Short

• Handle inbound and outbound calls to assist customers.
• Manage customer inquiries and support tickets using Zendesk.
• Conduct Zoom calls with customers for detailed support.
• Maintain high customer satisfaction through effective support.
• Understand client needs and upsell services when appropriate.

Requirements

• 1-2 years experience in customer service or phone sales.
• Fluency in English with an American-sounding accent.
• Strong communication skills with a professional demeanor.
• Experience using Zendesk and CallTools is preferred.
• Stable Wi-Fi connection and own equipment for call handling.
• Basic computer skills including Google Suite and CRM systems.
• Positive attitude and motivation to deliver excellent customer service.

Benefits

• Opportunity to join a growing company.
• Make a meaningful impact in customer service.
• Dynamic and supportive work environment.
• Possibility for professional growth.