Customer Service Representative - Remote

Overview

The Customer Service Representative at The Travel Corporation (TTC) will provide exceptional service to travelers, ensuring a positive experience through various communication channels.

In Short

• Provide friendly and efficient service to guests via calls, chats, and emails.
• Develop knowledge of the brands and travel locations represented.
• Identify and resolve customer issues to ensure satisfaction.
• Collaborate with team members to meet service goals.
• Proactively stay updated on product knowledge and training.
• Build relationships with repeat guests and travel partners.
• Opportunities for growth within the contact center.
• Must be customer service oriented and detail-focused.
• Flexible availability, including evenings and weekends.
• TICO certification required within first 60 days, covered by TTC.

Requirements

• Desire to exceed guest needs and provide quality service.
• Ability to multitask and maintain focus in a fast-paced environment.
• Enthusiastic attitude towards challenges.
• Tech-savvy and willing to learn new software.
• High standards and accountability in work performance.
• Availability for overtime as required.

Benefits

• Equal opportunity employer committed to diversity.
• Supportive and inclusive work environment.
• Training and development opportunities.