Customer Service Representative - Remote

Overview

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.

In Short

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returns.
• Install hitches and trailer wiring.
• Drive a forklift (certification offered).
• Participate in ongoing U-Haul education.
• Work in a supportive team environment.

Requirements

• Valid driver’s license and good driving record.
• High school diploma or equivalent.
• Ability to handle physical demands of the job.
• Willingness to use protective clothing or gear.
• Commitment to customer service excellence.

Benefits

• Paid holidays, vacation, and sick days, if eligible.
• Career stability with opportunities for advancement.
• Gym Reimbursement Program, if eligible.
• Valuable on-the-job training.
• Complete Benefit Plan, if eligible.
• RRSP payroll deduction plan.
• Deferred profit-sharing plan, if eligible.
• You Matter Program (EAP).
• Wellness Programs.
• Discounts on Apple products, Dell computers, hotels, and more.