Customer Service Representative - Remote

Overview

The Customer Service Representative is passionate about building relationships with current and potential customers to help them with custom label needs. As an interface between customers and production, the Customer Service department ensures that expectations and due dates are understood and communicated clearly. If you are a person with a passion to build relationships and help customers then this position is for you!

In Short

• Support customers through phone, email, and live chat conversations
• Cultivate customer relationships with a focus on retention
• Calculate product pricing and quote customers to their specifications
• Enter orders into multiple systems with accuracy
• Convert lead opportunities into new customers and orders
• Manage customer expectations and understanding
• Act as a product expert and propose solutions to customer problems
• Support customers throughout new product launches
• Work with multiple departments to ensure customer satisfaction
• Liaison between customers and production and graphics as needed

Requirements

• The minimum education required for this position is a High School diploma or equivalent
• One or more years of related experience in customer service or an equivalent combination of education and experience is preferred
• This position requires general computer skills and excellent written and verbal communication skills. Prior customer service experience and technical printing knowledge helpful
• Ability to read and comprehend simple instructions
• Ability to apply common sense understanding to carry out detailed but uninvolved written, or oral instructions
• Ability to deal with problems involving concrete variables in sometimes complex situations
• Computer savvy and comfortable with technology
• A charismatic and dynamic in-person and phone communicator
• Exceptional attention to detail
• Ability to handle conflict and manage customer expectations
• Desire to work in a fast-paced environment
• Skilled at juggling multiple tasks at a time
• Strong proofreading and grammar skills
• Reliable with a strong work ethic

Benefits

• Collaborative and teamwork-oriented culture
• Recognition program for good performance
• Advancement opportunities
• Commitment to sustainability and ethical standards
• Supportive work environment