Customer Service Representative - Remote

Overview

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

In Short

• Answer telephone call inquiries and promote appropriate products and services to customers.
• Research and resolve complaints to ensure customer retention and satisfaction.
• Maintain Customer Service voice mailbox and respond to voicemails promptly.
• Provide excellent customer service by being attentive, respectful, and professional.
• Work with management to attain departmental goals.
• Identify and report errors and quality deficiencies.
• Assist and provide support to Customer Service Supervisor.
• Provide backup training for new hires.
• Maintain departmental standards for call resolution.
• Work as a team with other customer service representatives.

Requirements

• 1 year customer service experience.
• Effective computer skills.
• Ability to work varying shifts from 7AM to 6PM.
• Excellent problem-solving skills.
• Organized and capable of multi-tasking.
• Effective verbal and written communication skills.
• Ability to work in a fast-paced call center environment.
• Detail-oriented with excellent problem-solving skills.

Benefits

• Opportunity to work in a high-performing team.
• Engagement with a diverse range of professionals.
• Work with leading companies and agencies in healthcare.
• Potential for career growth within the organization.