Customer Service Specialist - Remote

Overview

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

In Short

• Provide Excellent Customer Service via SalesForce across multiple channels.
• Engage in clear and professional communication with customers.
• Collaborate with team members to improve service quality.
• De-escalate challenging customer interactions.
• Recognize when to escalate cases to higher support.
• Identify cross-sell/upsell opportunities.
• Ensure accuracy and attention to detail in interactions.
• Manage time effectively and prioritize tasks.
• Adhere to company culture and policy.
• Utilize technology tools to perform duties efficiently.

Requirements

• High school diploma or equivalent required; Bachelor’s degree preferred.
• Previous customer service experience, ideally in a service-focused company.
• Strong communication skills, both written and verbal.
• Ability to think critically in a fast-paced environment.
• Familiarity with cross-selling and upselling in customer service.
• Experience with remote desktop tools, SalesForce, and Microsoft 365 is desirable.

Benefits

• Work in a collaborative team environment.
• Opportunities for professional growth and development.
• Supportive company culture focused on values.
• Flexible work environment with remote capabilities.