Customer Service Specialist - Remote

Overview

We are looking for a Customer Service Specialist to work remotely and manage user communications for the “Maleka” and “Dabla” applications. The role focuses on delivering a fast, professional, and high-quality customer experience while handling inquiries and resolving issues efficiently.

In Short

• Respond promptly to all support tickets on a daily basis
• Follow up on open cases and ensure they are resolved within the required timeframe
• Reply to direct messages on social media platforms for the “Dabla” application
• Engage with and respond to public comments professionally
• Handle customer complaints in a polite and professional manner to maintain customer satisfaction
• Escalate technical or sensitive issues to the relevant team when necessary
• Document recurring issues and submit regular reports to management
• Maintain the brand tone of voice for each application
• Contribute to improving the customer experience through user feedback and insights

Requirements

• Strong communication skills
• Experience in customer service or related field
• Ability to handle complaints and resolve issues effectively
• Familiarity with social media platforms
• Strong problem-solving skills
• Ability to work independently and manage time effectively
• Attention to detail
• Ability to document and report issues
• Proficient in English

Benefits

• Work from home
• Flexible working hours
• Opportunity to develop customer service skills
• Engagement with a dynamic team