Customer Service Representative - Remote

Overview

The Customer Service Representative will provide support to applicants through effective communication and problem-solving skills in a remote working environment.

In Short

• Respond to inbound inquiries via phone, email, and chat.
• Provide technical assistance to applicants.
• Navigate computerized systems for troubleshooting.
• Demonstrate strong verbal and written communication skills.
• Work collaboratively in a fast-paced environment.
• Identify workflow inefficiencies and suggest improvements.
• Maintain knowledge of FORWARD application programs.
• Adapt quickly to new challenges.
• Bilingual abilities preferred (English/Chinese or Spanish).
• Work independently with a high volume of activity.

Requirements

• 2+ years of customer service experience.
• Effective oral and written communication skills.
• Technically savvy and quick to learn new systems.
• Strong interpersonal skills.
• High level of organization and attention to detail.
• Preferred schedule: 6 am-3 pm.
• U.S. work authorization required.

Benefits

• Equal opportunity employer valuing diversity.
• No discrimination based on various statuses.