Remote Customer Care Specialist

Overview

The Remote Customer Care Specialist is a vital role at Arsenault, acting as the primary point of contact for customers and ensuring their needs are met with exceptional service.

In Short

• Handle inbound calls from customers regarding loan-level inquiries.
• Provide resolutions with empathy and attention to detail.
• Participate in a robust training program.
• Work in a fast-paced environment with varying customer needs.
• Opportunity for performance bonuses based on quality and attendance.
• Flexible work schedules, including remote options.
• Competitive pay and comprehensive benefits from day one.
• Engage with a diverse team committed to customer satisfaction.
• Potential for career advancement within a Fortune 500 company.
• Work from home with required internet speed.

Requirements

• Minimum high school diploma or GED.
• 1 year of work experience required; college degree preferred.
• Strong verbal, written, and listening skills.
• Ability to multitask and adapt to change.
• Excellent problem-solving skills.
• Experience in customer service is a plus.
• Internet services with required speed for remote work.
• Ability to work well under pressure.
• Strong attention to detail.
• Positive attitude and willingness to help others.

Benefits

• Generous paid time off package including holidays.
• Undergraduate tuition reimbursement programs.
• Stock purchasing options and 401k plan.
• Health, dental, and wellness plans.
• Performance bonus opportunities.
• Flexible work schedules.
• Career growth and development opportunities.
• Supportive team culture focused on service.
• Work-life balance initiatives.
• Inclusive and diverse work environment.