Remote Customer Care Specialist

Overview

As a Customer Care Specialist, you are the voice of our organization and our clients, and you are highly valued as our customers’ primary point of contact. Providing excellent customer service is a top priority for us, and we invest in your success in this role!

In Short

• Receive in-bound calls from customers and provide superior service.
• Listen to customers’ concerns, solve problems, and answer questions.
• Work with customers to find resolutions while showing empathy.
• Participate in special projects and adjust priorities as needed.
• Must have a home office environment free of distractions.
• Full-time position with varying schedules, including nights and weekends.
• Comprehensive training program provided.
• Pay based on experience, education, and certifications.
• Competitive benefits package from day one.
• Must be available to work from 12pm EST to 9pm EST.

Requirements

• Minimum of 1 year experience in customer support.
• Excellent communication skills and a love for talking to people.
• Ability to think outside the box to resolve customer issues.
• Minimum high school diploma or GED required.
• Ability to adapt to change and work in a fast-paced environment.
• Prior experience in a work from home position is beneficial.
• Bilingual in English/Spanish is a plus.
• Strong attention to detail.
• Must have a reliable internet connection.
• Willingness to attend all required training sessions.

Benefits

• Comprehensive benefits package including health, dental, and vision coverage.
• Competitive paid time off and holidays.
• Salary growth opportunities within the position.
• Flexible work schedules to accommodate personal needs.
• Opportunity to work with a global company recognized for innovation.