Customer Service Representative - Remote

Overview

The Customer Service Representative at Nemera is responsible for managing assigned customers, handling order processing, inventory management, and providing key account support while ensuring a high level of customer satisfaction.

In Short

• Manage customer orders, including acceptance, tracking, and invoicing.
• Update pricing in SAP based on key account guidelines.
• Coordinate logistics and inventory management with clients.
• Monitor customer payments and collaborate with finance on outstanding invoices.
• Prepare reports and analyze KPIs.
• Act as the commercial point of contact for assigned customers.
• Participate in project meetings and customer discussions.
• Occasional travel may be required for customer support.
• Provide support in creating offers based on key account discussions.
• Generate statistics and reports for monthly closures.

Requirements

• Completed commercial training.
• Experience in sales and organization.
• Strong SAP knowledge and proficiency in MS Office.
• Fluent in German and English; French is a plus.
• Strong customer orientation and organizational skills.
• Analytical thinking and a high level of initiative.
• Team player with good communication skills.
• Willingness to travel occasionally for customer support.
• Reliability and responsibility.
• Ability to work under pressure.

Benefits

• Structured onboarding with a buddy for a smooth start.
• Opportunities for personal development.
• Flexible working options.
• Modern company cafeteria.
• Attractive compensation including holiday and Christmas bonuses.
• Company health insurance.
• Sports programs and wellness initiatives.
• Language learning app access.