Customer Service Representative - Remote

Overview

As a Customer Service Representative, you will provide support and an effortless experience to policyholders, assisting them with insurance questions, policy changes, and billing needs. This role offers excellent career pathways and development opportunities.

In Short

• Provide support to policyholders regarding insurance inquiries.
• Work in a 100% remote environment.
• Assist customers over the phone with their needs.
• Promote digital self-service capabilities.
• Commit to a structured training and work schedule.
• Engage in a fast-paced, complex environment.
• Utilize problem-solving and critical thinking skills.
• High School Diploma or equivalent required.
• Spanish bilingual is a plus.
• Receive comprehensive benefits from day one.

Requirements

• Background in customer service, call center, or related fields.
• Ability to navigate multiple programs effectively.
• Strong attention to detail and communication skills.
• Ability to empathize with customers and colleagues.
• High-speed broadband internet connection required.
• Dedicated workspace free from distractions.
• Commitment to training hours and schedule.
• Adaptability in a dynamic work environment.
• Problem-solving skills are essential.
• Willingness to work every other Saturday.

Benefits

• Medical, Dental, Life and Disability Insurance effective on day one.
• 25 days paid time off in the first year.
• Tuition reimbursement for further education.
• Paid volunteer opportunities.
• Employee recognition programs.
• Wellness program offerings.
• Opportunities for career growth and development.
• Short-term and annual bonuses possible.
• Long-term incentives and recognition rewards.
• Comprehensive total compensation package.