Customer Service Representative - Remote

Overview

The Customer Service Representative attracts and retains customers by answering product and service questions, providing information about products and services, guiding customers through the custom label selection and order process, identifying the source of customer concerns, and addressing customer concerns to ensure customer loyalty.

In Short

• Manage incoming contacts and, when appropriate, initiate customer contact via phone, email, and other methods.
• Greet customers warmly and ascertain reason for the contact.
• Provide accurate, valid and complete information by using the right procedures, guidelines, information systems, and resources.
• Build sustainable relationships through open and interactive communication.
• Guide customers in initiating and maintaining customer accounts and orders.
• Contribute to quick resolution of product or service concerns.
• Identify and assess customers’ needs to achieve customer satisfaction.
• Provide relevant and appropriate company information.
• Contribute to team effort by accomplishing related objectives.
• Process/monitor orders from ticket creation to production.

Requirements

• Demonstrated customer support experience.
• Excellent communication and active listening skills.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Information technology user literacy.
• Ability to multi-task, prioritize and manage time effectively.
• Willingness to learn the custom product label printing business.
• Ability to work effectively in a remote, home-based office environment.

Benefits

• Collaborative and teamwork-oriented culture.
• Commitment to sustainability and innovation.
• Recognition program and advancement opportunities.
• Competitive compensation structure.