Customer Service Representative - Remote

Overview

As a Customer Service Representative at Fiserv, you will provide advanced technical support to clients, ensuring high levels of client satisfaction and contributing to the overall client experience.

In Short

• Provide advanced product knowledge support to clients.
• Resolve complex client issues efficiently.
• Collaborate with internal teams for timely issue resolution.
• Document client interactions and solutions for future reference.
• Identify and escalate critical issues as necessary.
• Contribute to process improvement initiatives.
• Engage in continuous learning and development.
• Respond to customer inquiries via phone and email.
• Must be fluent in Chinese, Korean, or Vietnamese.
• Experience in troubleshooting and problem resolution required.

Requirements

• 2+ years of experience in customer service.
• 1+ year of experience in troubleshooting and problem resolution.
• 1+ year of experience in documentation.
• 1+ year of experience in client interaction and communication.
• 2+ years of an equivalent combination of education and experience.
• Fluency in Chinese, Korean, or Vietnamese is required.
• Knowledge of financial technology products is a plus.
• Understanding of network troubleshooting is desirable.
• Experience with remote desktop support tools is beneficial.

Benefits

• Opportunity to work with a global leader in Fintech.
• Engagement in continuous learning and development.
• Contribution to process improvement initiatives.
• Work in a collaborative and supportive team environment.
• Potential for career advancement within the company.